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Customers Overview in BoxNCase Partners Admin

The Customer management system in BoxNCase Partners allows you to comprehensively manage both registered and guest customers, view detailed customer information, and create customer groups for effective segmentation and targeted marketing.

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Customer Management Features

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Customer Types

BoxNCase Partners supports two primary customer types:

• Registered Customers: Customers who have created accounts with email and password
• Guest Customers: Customers who place orders without creating accounts

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Customer Details

View comprehensive customer information including:

• Email address: Primary customer identifier and communication channel
• Name: First and last name for personalized service
• Customer type: Registered or guest status
• Order history: Complete purchase history and behavior patterns
• Contact information: Phone numbers and addresses for communication

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Customer Groups for Segmentation

Create and manage customer groups to:

• Segment customers: Organize customers by type (VIP, wholesale, retail, etc.)
• Target promotions: Apply group-specific discounts and offers
• Customize pricing: Set special pricing tiers for different customer segments
• Improve marketing: Create targeted campaigns for specific customer groups

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Key Benefits

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Enhanced Customer Service

• Access complete customer profiles and order history
• Quickly resolve customer inquiries with detailed information
• Track customer preferences and purchase patterns
• Manage customer addresses and contact information

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Targeted Marketing

• Create customer groups based on behavior, geography, or purchase volume
• Apply group-specific promotions and pricing
• Segment customers for email marketing campaigns
• Track group performance and engagement

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Business Intelligence

• Analyze customer behavior and purchasing patterns
• Identify high-value customers and VIP segments
• Monitor customer lifetime value and retention
• Generate reports on customer demographics and trends

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Customer Group Examples

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VIP Customers

• Premium customers with high purchase volume
• Exclusive discounts and early access to new products
• Priority customer service and support

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Wholesale Customers

• Business customers buying in bulk
• Volume-based pricing and discounts
• Special payment terms and credit arrangements

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Regional Customers

• Customers segmented by geographic location
• Location-specific promotions and shipping options
• Regional pricing and currency support

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Quick Actions

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Customer Management

• Manage Customers - Create, edit, and manage customer details and information
• Manage Customer Groups - Create and manage customer groups for segmentation

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Related Features

• View customer orders and order history
• Manage customer addresses and contact information
• Track customer behavior and purchasing patterns

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Getting Started

1. View Customer List: Access all customers from the Customers menu in the sidebar
2. Create Customer Groups: Set up segments for VIP, wholesale, or regional customers
3. Assign Customers: Add customers to appropriate groups for targeted marketing
4. Apply Group Benefits: Set up group-specific pricing and promotions

Tip: Use customer groups strategically to create personalized shopping experiences and improve customer retention through targeted offers and communications. The customer management system in BoxNCase Partners provides the foundation for building strong customer relationships and driving business growth through effective segmentation and personalized service.